Page results
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Representatives from a diverse range of sectors came together to set out how the region can pull together to help residents lead happier, healthier lives.
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North East DWP commits to Making Every Contact Count
The Department for Work and Pensions (DWP) in the North East has committed to a pioneering collaboration, with the aim of making a positive impact on the health and wellbeing of customers seeking employment and claiming benefit.
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Region unites in ambition to Make Every Contact Count for 3 million people
No matter who we are, where we work, or where we live, we can all make a positive difference by using every-day conversations to promote health and wellbeing.
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Behind the scenes at our contact centre - meet Nicola, our patient advisor team leader
I’m a patient care advisor team leader. I have worked for the trust for 20 years. I started in medical records in 2003 and then moved to the Contact Centre in 2005 as a patient care advisor.
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Behind the scenes at our contact centre - meet Stuart, our patient care advisor
Stuart is a patient care advisor based at our contact centre in Cobalt. He works within the Referral to Treatment (RTT) and Referral Management Service (RMS) teams which aim to improve patients’ access to healthcare.
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How using MECC can help to tackle loneliness and social isolation during Christmas
Clinical educator for Enhanced Care for Older People, Elaine Francis, has shared how using Making Every Contact Count (MECC) conversations can support people and tackle loneliness over the festive period.
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As part of Bike Week, David Johnson, patient care advisor in the contact centre shares his love for mountain biking and his top tips on getting started. I used to get the bus to work when I…
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Berwick hospital project moves into momentous phase
Construction of Berwick’s new hospital is moving into one of the most important and momentous phases to date.
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As Northumbria Healthcare celebrates its 25th Anniversary as an NHS trust, staff nurse, Nicola Dale and her two children share a special story of their combined experience of almost 40 years working within the trust.
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How we are making every contact count, and sharing our successes with others
Within our trust, we have worked hard to train staff in MECC to embed the approach across our services as much as possible.
