Our approach to person-centred visiting
Person-centred visiting means we will work together with our patients, their loved ones, and our staff. We follow these principles:
- Welcoming – We welcome and encourage the involvement of the people who matter to our patients.
- Patient-led – We are guided by our patients. They can decide when the people who matter will visit and how they would like them involved in their care. We also note when they want to have some rest.
- Partnership – We work in partnership with the people who matter to our patients.
- Flexibility – Visiting hours are between 10am and 8pm. We are happy to be flexible if any visits need to take place outside of these hours.
- Respect – We respect people’s individual needs. We will act on an individual basis to ensure the safety, privacy, and dignity of all patients. This means there may be times when we need to ask people to leave a clinical area temporarily.
Approach
Our visiting hours are between 10am and 8pm daily.
We ask that there are no more than 2 visitors at a time. These visitors can change.
Please speak to the nurse in charge if you have any concerns.
Frequently asked questions
Please speak to the person you are visiting, and the ward, about the best time to visit. Our visiting hours are every day between 10am and 8pm.
Family, friends and carers are welcome to visit at mealtimes if your loved one needs help or encouragement with eating and drinking.
We ask that there are no more than 2 visitors at a time. These visitors can change.
This is to help make the environment as restful as possible, and to minimise the risk of infection.
Children are welcome. They must always be supervised.
Yes. It helps our teams if one family member acts as the main contact to share details with other family and friends.
Please note there is a limit to what we can share over the telephone, and who we can share it with. This is to ensure patient confidentiality.
- Please wash your hands when coming into the hospital.
- Please use the hand gel provided when coming into and leaving the ward.
- Please do not visit if you are unwell. For example, if you have a cold or flu, vomiting or diarrhoea, or an upset stomach.
- Please use the public toilets and avoid using patient toilets.
- Visiting may take place at a bedside or communal area. The chairs provided for visiting should be used. If visiting at a bedside, please do not sit on the bed. This can spread infection.
- If a patient is being isolated or the ward is temporarily closed, please follow the advice provided by staff. There may be extra safety measures to follow.
One family member or friend can support a patient coming into outpatients, ambulatory care, oncology day units, and the emergency department.
If your relative or friend is being isolated, please follow the advice provided by staff. There may be extra safety measures to follow.
If the ward is temporarily closed, please follow the advice provided by staff. There may be extra safety measures to follow.
We offer ‘virtual visiting’ (video calls) for all patients. All wards have iPads set up to make video calls. This lets you see and talk to the people who matter to you. You can also use your own mobile phone, tablet, or laptop. We can also help your relative, or friend if they are not able to do it themselves.
Car parking is available at all hospitals.
For more information please look at the page of the hospital you’re visiting.
We do ask that visitors don’t bring flowers into the hospitals. Although flowers look lovely they do collect dust and can harbour germs in the water and soil.
Please help us keep the wards as clean as possible.
All of our sites are now completely smokefree. This means that smoking is not permitted on any of our sites including all buildings, grounds and vehicles. E-cigarettes are permitted on our grounds but not inside of our buildings. For the comfort of others we ask that you please use e-cigarettes away from our main entrances. For more information please click here.