Coming to your appointment is really important. We want to help you to be able to attend...
Did you know you may be able to claim for your travel costs?
Have you or your child been referred to a hospital or NHS site for NHS treatment or tests?
If so, you may be able to claim back travel costs. You must meet the following criteria:
- You or your partner must be receiving one of the qualifying benefits or be eligible for the NHS Low Income Scheme
- Others eligible include:
- Dependents (children) of those receiving one of the qualifying benefits
- Those living in a care home / accommodation provided by the local authority
- Asylum seekers receiving government support
- Young people aged 16 and 17 supported by the local authority
- You must have an appointment that a doctor or dentist has referred you to
- Your appointment must be on a separate visit to when the referral was made
How to claim
To claim back your travel costs on the day of your appointment, please bring:
- Proof that you receive one of the qualifying benefits
- Your appointment letter
- Your travel receipts / ticket
Please go to main reception to claim your costs at:
- Alnwick
- Berwick
- Blyth
Please attend the cashiers' office at:
- Hexham (located at urgent care reception)
- North Tyneside (opposite NVS shop, 8.30am to 4pm)
- Wansbeck (at main reception, 9am to 4pm)
Please note that these may not always be manned. In this case, you can ring the finance team on
The Northumbria hospital in Cramlington does not have a cashiers' office. You can claim your travel costs back by using this form. The form tells you what to do. To order a paper copy of the form, call
If you need support, please call our finance team on
You have up to 12 weeks to claim back after your appointment. This includes claiming at our cashiers' office or receptions.
For more information, visit the Healthcare Travel Costs Scheme (HTCS) website.
You need to complete this form. The form tells you what to do.
To order a paper copy of the form, call
You have up to 12 weeks to claim back after your appointment. This includes claiming at our cashiers' office or receptions.
For more information, visit the Healthcare Travel Costs Scheme (HTCS) website.
If you are pregnant and meet the eligibility criteria, you can receive support to cover the cost of travel to your planned appointments with our maternity team.
Please speak to your midwife for support to access the Healthcare Travel Costs Scheme or contact our finance team on
To see our parking costs, please click here and choose the site of your appointment.
You can find out more about help with travel costs on the NHS Healthcare Travel Costs Scheme page.