Help with making a complaint
If you need help or support making a complaint you can contact the independent complaints advocacy organisations below:
North Tyneside:
North East NHS Independent Complaints Advocacy (ICA)
Aidan House
Sunderland Road
Gateshead
NE8 3HU
Tel: 0808 802 3000
Email: ica
Website: www.nenhscomplaintsadvocacy.co.uk
Northumberland:
VoiceAbility
c/o Sayer Vincent
Invicta House
108-114 Golden Lane
London
EC1Y 0TL
Tel: 0300 303 1660
Email: helpline@voiceability.org
Patient Advice and Liaison Service
If you would prefer to talk to someone who is not involved in your care or are unsure who to talk to, you can contact the Patient Advice and Liaison Service (PALS) on 0800 032 0202.
PALS provides confidential information, advice and support to patients, their families and carers. They will listen to your concerns, suggestions or queries and help to sort out problems quickly on your behalf.
Tel: 0800 032 0202
Email: northoftynepals
Post: Freepost PALS
Northumbria Healthcare NHS Foundation Trust
Freepost PATIENT SERVICES
Tel: 0191 203 1340
Email: complaints.
Citizens Advice
Citizens Advice regarding complaining about care within the NHS can be found here.
Ombudsman
If, after we have investigated your complaint you are still not satisfied, you have the right to ask the Parliamentary and Health Service Ombudsman to review your complaint.
The Ombudsman can be contacted at:
The Parliamentary and Health Service Ombudsman
Millbank Tower
Millbank
London
SW1P 4QP
Tel: 0345 015 4033